EMAIL ADDRESS & TELEPHONE
In Villa Paxos we require you personal information as well as your email and your telephone number for your reservation. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. Please contact us anytime if you wish to ask anything or to change your reservation.PAYMENT POLICY
Once you reserve a villa a deposit of 30% of the villa rental rate is due within 7 days of booking to confirm. Failure to make this payment there is an automatic cancellation without any additional notice to you. A booking confirmation email will be sent to you once the deposit is paid. The balance due of rent must be paid in full at least 14 days prior to your arrival.CANCELLATION POLICY
All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made in writing by email. In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:
If you cancel your booking more than two weeks before your arrival date then your will lose your deposit only. If you cancel your booking 13 days prior to arrival then you will be liable for 50% of the villa rental, and if you cancel 7 days prior to arrival then you will be liable for 100% of the rental cost.
INSURANCE
The villa Paxos hire cost does not include any personal insurance cover of any kind. It is a condition of booking that travel insurance is taken out against cancellation and it is strongly recommended that personal accident and medical insurance is also taken out. By completing a booking the hirer acknowledges that it is their responsibility to take out travel insurance.ARRIVAL
We’ll need to know your arrival information (airline, flight number, arrival time, car rental company, departure time, departure flight number) at least two weeks prior to your arrival on the island. While en route, it is required that you notify us if your flight is delayed or cancelled for any reason, so we can notify your taxi driver of the delay.COMPLAINTS & MAINTENANCE
In case of a maintenance problem, the guests shall notify the owner who will strive to repair the problem as soon as possible. No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, pool filtration systems, air conditioning, television or cable service, appliances, etc. It is the guest’s obligation to report any problems or damage to their villa - apartment immediately.
In the unlikely event that you have a complaint about the villa or its contents whilst on holiday, it must be reported immediately to the villa owner. The owner does not have any liability for any complaint submitted after the completion of the hire period.
Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person’s opinion but not the opinion of someone else. If a guest chooses to leave a rental over a subjective issue they must take responsibility for their decision as no refund will be considered in this situation.